Einstein GPT - Generative Responses : Summer'23 Salesforce Release

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                                                         Einstein GPT innovations


Customer Need

Agents need a faster way to reply to customer questions and want to spend their time adding value to the conversation, rather than writing or repeating the same response across customers.

Solution / How To Configure

Configure Messaging for In-app and Web and Einstein GPT Reply Recommendation component.

Use Case

Automatically generate/suggest responses to assist agents in a Messaging conversation with a customer.

Impact

Reduce Average Handle Time

Increase CSAT



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