Whatsapp Generally Available : Summer'23 Salesforce Release
Bring Einstein Bot experiences to Whatsapp Customer Need Enable more channels for Einstein Bots. Solution / How To Configure Create an enhanced WhatsApp channel. Then add the Route Workflow Action to an Omni-Channel flow to route conversations to and from an enhanced bot. Use Case Automate user queries and tasks with Bots in the Enhanced Whatsapp Channel. Impact Customer satisfaction