Whatsapp Generally Available : Summer'23 Salesforce Release

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                                         Bring Einstein Bot experiences to Whatsapp


Customer Need

Enable more channels for Einstein Bots.


Solution / How To Configure

Create an enhanced WhatsApp channel. Then add the Route Workflow Action to an Omni-Channel flow to route conversations to and from an enhanced bot.

Use Case

Automate user queries and tasks with Bots in the Enhanced Whatsapp Channel.

Impact

Customer satisfaction


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