Einstein GPT - Generative Responses : Summer'23 Salesforce Release
Einstein GPT innovations Customer Need Agents need a faster way to reply to customer questions and want to spend their time adding value to the conversation, rather than writing or repeating the same response across customers. Solution / How To Configure Configure Messaging for In-app and Web and Einstein GPT Reply Recommendation component. Use Case Automatically generate/suggest responses to assist agents in a Messaging conversation with a customer. Impact Reduce Average Handle Time Increase CSAT