Salesforce Spring '23 - Salesforce Scheduler

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                                              Salesforce Scheduler

Schedule video appointments with Amazon Chime 

Allows for virtual appointments

 Enable service resources and customers to view past and upcoming appointments 

  Improves visibility and organization

Use Omni-Channel service resources in Salesforce Scheduler 

  Allows for scheduling through multiple channels

Show available service resources based on engagement channels 

Allows for more efficient scheduling

Other enhancements

Additional improvements to Salesforce Scheduler

 

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